Refund Policy

Thanks for purchasing from Gistr the brand trademark name owned by Syndeo Solutions International Limited at www.gistr.co

If you are not entirely satisfied, we are here to help.

You have 90 calendar days to contact us to request a refund from the date you received the service or goods from us.

To be eligible for a refund, we will need to have the receipt or proof of purchase, which must correlate with the detail on our system.

Once we receive your request for a refund, we will inspect the detail and the circumstances and notify you that we have received your request. We will immediately notify you of the status of your refund after completing the review.

If your refund is approved, we will initiate a refund to your credit or debit card (or original method of payment).

You will receive the credit within 90 days, depending on your card issuer's policies.

If you receive a refund, the cost of return shipping will be deducted from your refund.

This policy operates in addition to any other statutory rights you may have as a consumer.

Please note we don’t conduct a refund in the following circumstances (this list is not exhaustive):

• fraudulent
• repetitive refund requests to exploit the refund policy i.e. frivolous and vexatious claims –
• breach of terms and conditions of Gistr
• buying vouchers from 3rd parties that aren’t registered as our POS
• or any other relevant scenario to be considered on an individual basis

Contact Us

If you have any questions on how to return your item to us, contact us.

Please contact us if you have any questions about our refund policy or how we have dealt with your refund: By email at support@gistr.co