Terms & Conditions

1. Acceptance of Terms

By downloading, installing, accessing, or using the Gistr mobile application or associated web platforms, you agree to be legally bound by these Terms and Conditions and our Privacy Policy.

If you do not agree to these terms, you must not use or access Gistr services. You represent that you are at least 18 years of age, or have the legal consent of a parent or guardian to enter into these terms.

2. No Emergency Calls Disclaimer

Gistr software does not integrate with public safety answering points (PSAPs). You expressly acknowledge and agree that Gistr does not support emergency calling to hospitals, fire departments, police agencies, or national emergency numbers (e.g., 911 in North America, 999/112 in the UK/EU, or 112 in Nigeria).

3. Account Registration & Security

To use Gistr, you must register using an authentic, active mobile phone number capable of receiving SMS one-time verification passwords (OTP).

• • You are responsible for all calls made and charges incurred through your account.
• • You agree not to share your account or verification credentials with unauthorized third parties.
• • You must immediately notify Gistr if you suspect any unauthorized access to your account.

4. Permitted Use & Fair Usage Policy

Gistr services are provided for personal communication and lawful small-business voice calls. Gistr services may not be used for:

• Automated telemarketing, robocalls, or auto-dialers.
• Continuous channel broadcasting, call center re-origination, or SIM-boxing.
• Spamming or harassment of any individual.

We reserve the right to throttle or terminate accounts that violate fair usage thresholds or generate excessive abnormal call patterns.

5. Rates, Bundles & Credit Expiry

Calling rates are charged on a per-minute or per-bundle basis and vary depending on the destination country and network operator. Current calling rates are published in the “Calling Rates” tab of the app and on our website.

• • Rate Changes: International carrier fees may fluctuate. Updated rates take effect upon publication in the app.
• • Bundle Expiration: International bundles expire after their specified term (typically 30 days) from the purchase timestamp.
• • Pay-As-You-Go Credits: Regular deposited balances remain valid so long as the account has registered at least one completed call or top-up every 180 days.

6. Virtual DID Number Conditions

Gistr may offer virtual Direct Inward Dialing (DID) numbers in select countries. These numbers are leased and subject to national telecommunication authority regulations (e.g., Ofcom, FCC, NCC).

You do not acquire permanent intellectual property rights in assigned DID numbers. If a subscription expires or fails renewal, the number will be released back to the carrier pool after a 7-day grace period.

7. Peer Credit Transfers

Gistr allows users to transfer active calling credit to other registered Gistr users. Once you confirm a balance transfer, the transaction is instant, final, and irreversible. Gistr is not responsible for credits sent to an incorrect recipient number specified by the sender.

8. Prohibited Activities

Users are strictly prohibited from:

• Decompiling, reverse-engineering, or tampering with Gistr client applications.
• Using false Caller ID information to impersonate financial institutions or government bodies (CLI spoofing).
• Reselling Gistr services without an authorized commercial distributor agreement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Gistr shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Temporary delays, network congestion, or dropped calls caused by third-party telco operators.
• Inability to reach emergency services via the application.
• Unauthorized access to your device or SIM card.

10. Suspension & Termination

We may suspend or terminate your access to Gistr immediately and without prior notice if we reasonably believe you have violated these terms, engaged in fraudulent billing activity, or if required by telecommunications regulators.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Kingdom and Nigeria, without regard to conflict of law principles. Any unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts.